FAQ

Privacy & Data Handling Policy

Commitment to Your Privacy

At Aesthetica Skin Lab, we are committed to protecting your privacy and safeguarding your personal and medical information. Our membership program integrates personalized skincare analysis, health tracking, and virtual consultations, ensuring your data is securely managed with full transparency.

This Privacy Policy explains how we collect, use, store, and protect your information, ensuring compliance with applicable data protection laws and industry best practices.

1. Information We Collect

To provide personalized skincare and wellness recommendations, we collect the following data:

Personal & Contact Information:

• Name, phone number, email address, and billing details.

Medical & Health Data:

• Skin analysis results (VISIA scans, hydration, elasticity, texture, pigmentation).
• Consultation notes & prescriptions (securely stored in EMR).
• Blood work results (if applicable, including HgA1c, CBC, Vitamin D, Thyroid, Ferritin, etc.LAB REQUISITION FORMS ARE DONE THROUGH EMR WHICH IS HIPPA COMPLIANT).
• Sleep tracking & wellness data (if the patient opts into Whoop/Oura/Apple Watch tracking- DATA IS STORED IN PATIENT’S PERSONAL APP AND DEVICE).

Appointment & Treatment Data:

• Facial treatments and procedures performed at Aesthetica Skin Lab.
• Personalized recommendations from the Hudson Dermatology and Laser Surgery board-certified dermatologists.
• Purchase history (if applicable, for skincare products and treatment add-ons through AIRE HEALTH PLATFORM).

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Website & Digital Data (Cookies & Tracking):

• We use cookies and tracking technologies to enhance website functionality and analyze visitor activity.
• This includes Google Analytics, session tracking, and marketing pixels to improve user experience.
• Users can manage or disable cookies in their browser settings.

2. How We Use Your Information

Your information is collected and processed to:

• Deliver personalized skin & wellness treatments.
• Monitor skin health over time through advanced tracking tools.
• Enable virtual consultations & prescription recommendations.
• Improve services through analytics and patient feedback.
• Ensure seamless coordination between Aesthetica Skin Lab providers.

🔒 Your data will NEVER be sold or shared with third parties for marketing purposes.

3. How We Store & Protect Your Data

Access Control & Confidentiality

We implement strict security measures to safeguard your personal and health data.

Secure Data Storage

• Medical records are stored in Legend EMR and Boulevard, our HIPAA-compliant platforms.
• Sleep & wellness tracking data (Whoop/Oura/Apple Watch) remains under your control and is only accessed during follow-ups.
• Blood work data is securely uploaded as PDFs to Legend and only accessible to authorized medical professionals.

• Only licensed medical professionals and authorized Aesthetica Skin Lab team members can access your records.
• Data is encrypted and protected with industry-standard security protocols.
• We do not share your data with unauthorized third parties without your explicit consent.

Data Retention

• Your records are retained for treatment continuity and legal compliance.
• You may request data deletion in accordance with applicable laws and regulations.- can they request to delete if they cancel the membership? We need to save records for 5 years. 

4. Your Rights & Data Control

We believe in transparency and give you full control over your information.

• Right to Access: You can request a copy of your records at any time by signing a consent form.
• Right to Correct: If you notice errors in your records, you may request corrections.
• Right to Withdraw: You may opt-out of optional tracking features (e.g., Whoop/Oura/Apple Watch data).
• Right to Delete: Upon request, we can remove personal data not required for legal or medical compliance.

To make a request, please contact [info@aestheticaskinlab.com ].

5. Third-Party Services & Integrations

Our platform integrates with third-party health tracking devices (e.g., Whoop, Oura, Apple Watch).

• You maintain full control over these tracking devices and can opt-out at any time.
• We do not collect or store real-time data; we only review summaries during your check-ins.

If you purchase products via AIRE or partner brands, those purchases are subject to their respective privacy policies.

6. Legal Compliance (HIPAA, GDPR, CCPA, etc.)

We comply with applicable privacy laws, including:

• HIPAA (Health Insurance Portability and Accountability Act): Protecting your medical records and ensuring confidentiality.
• GDPR (General Data Protection Regulation): For EU residents, ensuring data rights and transparency.
• CCPA (California Consumer Privacy Act): For California residents, providing opt-out and data access rights.

For specific legal inquiries, please contact info@aestheticaskinlab.com

7. Consent & Policy Updates

By enrolling in the Aesthetica Skin Lab Membership Program, you agree to this Privacy & Data Handling Policy.

We reserve the right to update this policy as we improve our services. Any changes will be communicated via email and reflected on our website.

For questions or concerns, contact us at [info@aestheticaskinlab.com ].

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