FAQ

Last Updated: 18th March, 2025

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Welcome to the Aesthetica Membership Program. By enrolling, you agree to the following Terms & Conditions, which outline the membership structure, cancellation policies, payment terms, and other important details.

If you have any questions, please contact us at [info@aestheticaskinlab.com ].

1. Membership Overview

The Aesthetica Membership Program is a subscription-based service designed to provide personalized skincare, dermatological consultations, and skin health tracking for a monthly fee.

Membership Includes:

✔ Quarterly Virtual Dermatology Consultations (30-minute virtual sessions with Board Certified Dermatologists)
✔ Monthly Facial Treatments (Customized for skin longevity & health)
✔ Skin Health Tracking & Analysis (VISIA scan, hydration, elasticity, texture, pigmentation)
✔ Discounted Aesthetic Treatments (Neurotoxin, Halo, Clear+Brilliant, and more)
✔ Prescription Skincare & OTC Recommendations (via Skin Medicinals and AIRE)
✔ Optional Add-ons: Blood Work, Sleep Tracking, Nutritional Guidance

2. Membership Fees & Payment Terms

2.1 Monthly Fees

• The Aesthetica Membership costs $600 per month.
• A minimum commitment of three (3) months is required.
• Payments are automatically charged every 30 days from the initial sign-up date.

2.2 Payment Method

• Payments must be made via credit/debit card or an accepted online payment method.
• By signing up, you authorize automatic recurring payments until cancellation.

2.3 Late or Failed Payments

• If a payment fails, you will be notified via email and given 5 business days to update your payment method.
• If payment is not received within 5 days, your membership may be suspended or terminated.

3. Cancellation & Refund Policy

3.1 Minimum Commitment & Cancellation

• Members must remain enrolled for at least 3 months before canceling.
• After the initial 3-month period, you may cancel anytime before your next billing cycle.
• To cancel, email [info@aestheticaskinlab.com ] at least 7 days before your next billing date.

3.2 Refunds

• No refunds will be provided for partially used billing cycles.
• If you cancel mid-month, your membership remains active until the end of your current billing period.
• Exceptions to refunds may be considered for medical reasons with supporting documentation.

3.3 Membership Pauses

• Memberships may be paused for up to 1 month due to travel or medical reasons.
• Requests must be made at least 14 days in advance via email.

4. Scheduling & Appointments

4.1 Booking Your Services

• Facial treatments and consultations must be scheduled in advance through the Aesthetica online booking system or by calling our office.
• Virtual consultations with Dr. Shah are available quarterly and must be booked at least 2 weeks in advance.

4.2 Missed or Rescheduled Appointments

• Cancellations or reschedules must be made at least 24 hours in advance.
• Late cancellations or missed appointments will result in a fee of $100 per appointment or loss of that session for the billing period.

4.3 Expiry of Unused Sessions

• Facial treatments and virtual consults do not roll over. Unused sessions expire at the end of each billing cycle and cannot be carried forward.

5. Optional Add-Ons & Upgrades

• Members may add blood work analysis, sleep tracking, and additional dermatology treatments to their membership at an extra cost.
• Discounts apply only to members in good standing with active subscriptions.

6. Health & Medical Disclosures

6.1 Not a Medical Treatment Program

• The Aesthetica Membership is not a substitute for medical dermatological treatment.
• This program provides preventative skincare solutions and wellness tracking.

6.2 Eligibility Requirements

• Members must be 18 years or older to enroll.
• Individuals with active skin infections or medical contraindications may not be eligible for certain treatments.
• Aesthetica reserves the right to deny or modify services based on medical assessments.

7. Privacy & Data Handling

• Your data is stored securely and used only for tracking skin health, treatment progress, and improving services.
• We do not sell or share your information with third parties.
• Full details can be found in our Privacy Policy.

8. Membership Terms & Updates

• Aesthetica reserves the right to update pricing, services, or membership terms with 30 days' notice.
• Members will be notified via email and website updates.
• Continued use of the membership after changes means acceptance of new terms.

9. Contact & Support

For cancellations, scheduling, or membership inquiries, contact:

📩 Email: [support@aesthetica.com]
📞 Phone: [Insert Phone Number]

Acknowledgment & Agreement

By signing up for the Aesthetica Membership Program, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions.

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